Terms & Conditions

Welcome to HeartWork Consultancy. By accessing or using our website (www.heartworkconsultancy.com), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use this website.

1. Introduction

These Terms and Conditions (“Terms”) govern your use of www.heartworkconsultancy.com (the “Website”) and any services provided by HeartWork Consultancy (“we,” “us,” or “our”). By using our Website or engaging our services, you agree to be bound by these Terms.

2. Services

HeartWork Consultancy provides training, consulting, facilitation, and coaching services focused on workplace culture, relational intelligence, and leadership development. Specific service terms may be outlined in a written proposal or agreement.

3. Intellectual Property

All content, materials, frameworks (including HeartWork Method™, HeartWork Relational Matrix™, HeartWork Inner Lens Matrix™), logos, graphics, and documents on this Website or shared in training sessions are the intellectual property of HeartWork Consultancy and may not be copied, reproduced, or distributed without written permission.

4. Payment Terms

• Payment terms will be outlined in your service agreement or invoice.
• Late payments may incur a fee or interest.
• Custom trainings may require a non-refundable deposit.

5. Cancellation & Rescheduling

• For workshops or sessions, cancellation or rescheduling requires a minimum of 72 hours’ notice.
• Less than 72 hours may result in a partial or full fee being charged.
• Custom engagements have their cancellation terms outlined in the agreement.

6. Confidentiality

All client data, conversations, and project content will be treated with strict confidentiality, by best practices and applicable laws.

7. Use of Website

You may not misuse the Website by introducing viruses, scraping content, or attempting unauthorized access.

8. Limitation of Liability

We strive to deliver meaningful, high-impact work, but we cannot guarantee specific outcomes. HeartWork Consultancy is not liable for any indirect or consequential loss arising from the use of our services or materials.

9. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes will be handled in the relevant jurisdiction.

10. Changes to Terms

We may update these Terms occasionally. The most current version will always be available on this page.